Returns and Refunds Policy

We take immense pride in the quality and freshness of our Gujarati snacks, sweets, and namkeen. Because our products are perishable food items, our return policy differs from standard e-commerce platforms.

1. No General Returns

Due to health, safety, and hygiene reasons, we do not accept returns on any food items once they have been dispatched from our facility. All sales of consumable goods are final.

2. Damaged or Defective Items

If your order arrives damaged, tampered with, or if you receive an incorrect item, we are here to help!

• You must notify us within 24 hours of delivery.
• Please provide your Order ID and clear photographs of the damaged package/item.
• Contact us at info@piyugruhudhyog.com.

Upon verification, we will happily send a replacement package or issue a full refund to your original payment method.

3. Refunds

If a refund is approved due to damage or non-delivery:

• Refunds will be processed within 5-7 business days.
• The amount will be credited back to your original mode of payment.
• If you paid via Cash on Delivery (COD), we will request your bank details to process a NEFT/IMPS transfer.

4. Cancellations

You may cancel your order only if it has not yet been prepared or dispatched. Since we often prepare fresh batches upon receiving an order, we request that you contact us immediately if you need to cancel. Once an order is marked as "Shipped" or "Out for Delivery," it cannot be canceled.